Customer Service Representative – Patient Registration, Team Lead
R1 RCM
full-time
Posted on:
Location Type: Office
Location: Johnstown • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $26 per hour
Job Level
Senior
About the role
- Oversee the day-to-day performance metrics for Patient Experience Specialists
- Ensure that the team meets production standards, deadlines, and work schedules
- Efficient and effective utilization of all available departmental resources
- Assist with the selection, training, coaching, evaluation, counseling, and development of patient account representative staff
- Responsible for creating and maintaining a positive, upbeat, people-oriented departmental culture
- Work on computers and answer phones to intake information in a busy environment
- Collect details that must be input correctly between physician and nurse check-ins
- Rapidly collect patient and insurance information while ensuring accuracy
Requirements
- High School Diploma or GED
- Excellent customer service experience
- At least 6 months in a comparable role
Benefits
- Competitive benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecoachingevaluationcounselingdevelopmentcommunicationteam managementperformance metricsorganizational skillsattention to detail
Certifications
High School DiplomaGED