Application Manager – DATEV

Rödl & Partner

Technical Support Specialist supporting DATEV team with user assistance for 600 internal DATEV users. Involves problem-solving and providing training on DATEV applications.

Posted 7/3/2026full-timeNürnberg • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in DATEV solutions, providing technical support and training to users while effectively managing incidents and change requests. Capable of creating documentation and delivering application training sessions to enhance user experience.

Highest-signal resume keywords

DATEV Solutions SupportIncident ResolutionApplication Training DeliveryDATEV Unternehmen OnlineTax Accounting Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

2nd-Level Support3rd-Level SupportChange Request ImplementationIssue AnalysisDocumentation Creation

Soft Skills

Teaching AbilityCommunication Skills

Tools & Technologies

DATEV Abschlussprüfung ClassicDATEV DMS

Certifications & Qualifications

Vocational Training as Tax ClerkTax Specialist CertificationAccountant Certification

Industry Keywords

Tax AccountingPractice AccountingTechnical Support

About the role

Key responsibilities & impact

Support the DATEV team in the technical support of approximately 600 internal DATEV users in Germany
Handle incidents, analyze and resolve issues (2nd-level support for users)
Act as liaison to the software vendor (3rd-level support)
Implement, test and document DATEV change requests
Design, organize and deliver application training sessions
Provide telephone support with remote access to users' devices for daily support

Requirements

What you’ll need

Completed vocational training as a tax clerk, tax specialist, accountant, or several years of equivalent professional experience
Strong knowledge in functional and application-specific support of various DATEV solutions in the areas of tax and practice accounting
Knowledge of DATEV Unternehmen Online, DATEV Abschlussprüfung classic, and DATEV DMS is an advantage
Enjoy teaching and conveying training content, and creating internal documentation

Benefits

Comp & perks

Structured onboarding, rapid team integration and early assumption of responsibility
Long-term prospects with a clear career path and training opportunities
Competitive pay, remote work from selected European countries, flexible working hours
30 days of vacation for a 5-day workweek
Employer contribution to EGYM Wellpass, comprehensive health promotion, bike leasing, subsidy for the Deutschlandticket