Senior Client Success Manager

Qwoted

Senior Client Success Manager managing client relationships for media opportunities. Fostering connections between clients and journalists, ensuring timely and effective communication.

Posted 4/30/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $90,000 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Be the face of Qwoted to your book of clients — responsive, proactive, and the person they trust to get things done
Spot the perfect media opportunities for each client in the Qwoted feed and make sure we're first in line
Keep the momentum with clients and journalists alike, so nothing stalls and nothing slips through
Orchestrate interviews and placements end-to-end — matching the right client with the right reporter at the right moment
Send weekly updates that clients genuinely look forward to opening
Track every win — coverage, outcomes, and the stories behind them
Own the systems that keep us sharp: tracking docs, spreadsheets, account records
Make us better by tightening workflows, killing busywork, and building processes that scale
Help us level up by getting the function ready to take on the next wave of clients

Requirements

What you’ll need

5+ years of experience
Previous PR, journalism, or media outreach experience is a big plus
Strong communication and organizational skills
Experience using Google Workspace (Gmail, Sheets, Docs, Calendar, etc.)
Ability to manage multiple tasks efficiently with attention to detail
Familiarity with Qwoted is highly desirable
Self-starter who’s comfortable working in a highly collaborative environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Qwoted Website LinkedIn All Job Openings 11 - 50 employees 📱 Media 🏪 Marketplace ☁️ SaaS 💰 $3M Seed Round - Qwoted on 2021-06 Media
Marketplace
SaaS Qwoted is a software platform that connects journalists, newsrooms, PR and marketing professionals, product marketers, podcasters, and subject-matter experts to facilitate sourcing credible sources, quotes, and story opportunities. It provides an expert database, media request distribution, matchmaking tools, and managed services to help brands, small businesses, and experts get media coverage while helping reporters find vetted, media-ready sources quickly. Qwoted positions itself as a freemium/ SaaS marketplace that streamlines media outreach and expert discovery. Senior Client Success Manager 🔥 5 minutes ago 🏢🏡 New York City – Hybrid 💵 $90k - $110k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Be the face of Qwoted to your book of clients — responsive, proactive, and the person they trust to get things done
Spot the perfect media opportunities for each client in the Qwoted feed and make sure we're first in line
Keep the momentum with clients and journalists alike, so nothing stalls and nothing slips through
Orchestrate interviews and placements end-to-end — matching the right client with the right reporter at the right moment
Send weekly updates that clients genuinely look forward to opening
Track every win — coverage, outcomes, and the stories behind them
Own the systems that keep us sharp: tracking docs, spreadsheets, account records
Make us better by tightening workflows, killing busywork, and building processes that scale
Help us level up by getting the function ready to take on the next wave of clients 🎯 Requirements
5+ years of experience
Previous PR, journalism, or media outreach experience is a big plus
Strong communication and organizational skills
Experience using Google Workspace (Gmail, Sheets, Docs, Calendar, etc.)
Ability to manage multiple tasks efficiently with attention to detail
Familiarity with Qwoted is highly desirable
Self-starter who’s comfortable working in a highly collaborative environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 7 hours ago Meltwater 1001 - 5000 📱 Media 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager II at Meltwater ensuring customer satisfaction through product adoption and risk mitigation. Collaborating with teams to foster customer advocacy and retention. 🏢🏡 New York City – Hybrid 💵 $53k - $71k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Senior Manager, CRM Insights 🕒 5 days ago Saffire, LLC 11 - 50 Website LinkedIn All Job Openings CRM Insights Manager responsible for Salesforce solutions design and insights delivery at Legends Global. Collaborating with stakeholders to align CRM capabilities with business strategies and mentor team members. 🏢🏡 New York City – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Lead 🕒 6 days ago Nitra 11 - 50 💸 Finance ⚕️ Healthcare Insurance 💳 Fintech Website LinkedIn All Job Openings Customer Success Manager managing a portfolio of SMB private practices at Nitra. Leading customer engagement strategies and collaborating with cross-functional teams to enhance product adoption. 🏢🏡 New York City – Hybrid 💵 $100k - $140k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Senior Director, CFC CRM Lifecycle & Value Lead 🕒 6 days ago Pfizer 10,000+ employees Website LinkedIn All Job Openings Senior Director leading CFC CRM platform lifecycle management across global markets for Pfizer. Ensuring optimization, reliability, and collaboration with regional teams on platform adoption and performance. 🏢🏡 New York City – Hybrid 💵 $214.9k - $358.1k / year 💰 Post-IPO Debt on 2023-05 ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Senior Customer Success Associate 🕒 April 22 rePurpose Global 51 - 200 ☁️ SaaS Website LinkedIn All Job Openings Senior Customer Success Associate managing automated customer accounts for rePurpose Global. Focused on onboarding, ticket management, and improving customer experience through automation. 🏢🏡 New York City – Hybrid 💵 $70k - $90k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Soft Skills

communicationorganizationalattention to detailproactiveresponsiveself-startercollaborative