Qwilr

Customer Success Manager

Qwilr

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Ensure customers are getting maximum value from Qwilr
  • Manage a dedicated portfolio of 150+ accounts
  • Onboard and train new customers
  • Proactively engage with customers
  • Maintain high Gross Revenue Retention (GRR)
  • Identify expansion opportunities
  • Respond to customer requests

Requirements

  • 2-3 years experience as a Customer Success Manager at a B2B software company
  • Managed a dedicated portfolio of accounts
  • Experience with customer success tools and software
  • Strong technical skills
  • Data-driven with a bias towards action
  • High emotional intelligence
  • Excellent written and verbal communication skills
  • Zoom/Video Chat experience
Benefits
  • Competitive salary
  • Work remotely
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success managementdata analysisaccount management
Soft Skills
emotional intelligencecommunication skillsproactive engagementtraining skills