Multilingual Customer Care Representative – German/French

Qwello

Customer Care Representative ensuring 24/7 customer support for Qwello's charging infrastructure. Inquire about charging stations and mobile app while optimizing the user experience.

Posted 5/18/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Be there for our customers: You will always have an open ear for customers on the phone and provide support at all times, whether they have questions about our charging stations or our mobile app.
Handle written inquiries: In addition to phone support, you will manage written inquiries, proactively look for new solutions, and collaborate closely with the entire customer care team and other stakeholders at Qwello.
Optimize and set up internal processes: By interacting with customers you will learn what matters most to them and identify recurring issues. You are encouraged to propose improvements to processes.
Inspire customers and colleagues: With your friendly, service-oriented manner you will engage customers with our product and be a positive addition to the team.

Requirements

What you’ll need

Proven experience in customer support or as a customer care representative.
Strong customer focus and the ability to adapt to and respond to different personality types.
Demonstrated problem-solving and investigative skills.
Excellent de-escalation skills and the ability to stay calm under pressure.
Empathy and patience when assisting customers who have difficulty with automated or technical processes.
Excellent verbal and written communication to ensure every customer feels heard and supported.
Native German speaker with fluency in French; additional language skills are a plus.
Availability for on-call duty on weekends and public holidays.
Experience with customer service platforms and tools is a plus.
A "make-it-happen" attitude, helping the team deliver on the mission to shift mobility from combustion to electric.
Ability to self-organize in an environment with changing priorities and willingness to handle multiple tasks and switch context.

Benefits

Comp & perks

Flat hierarchies with efficient decision-making processes and minimal bureaucracy.
The opportunity to play a key role in shaping the mobility revolution.
Join an international, dynamic team representing over 20 nationalities.
Remote-friendly environment with flexible options: work fully from home, from one of our offices, or a hybrid arrangement; EU workation possible; 30 vacation days.
Regular company and team events outside the office to disconnect from screens and reconnect with colleagues — hikes, mountain e-bike tours, off-sites, and more.
Personal and professional development through in-house lunch & learn sessions, collaborative discussions, and external training, courses and conferences.

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Soft Skills

customer focusproblem-solvinginvestigative skillsde-escalation skillsempathypatienceverbal communicationwritten communicationadaptabilityself-organization