Technical Support Specialist

Qventus, Inc

HITL Technical Support Specialist managing healthcare AI operational workflows and providing technical support to clients. Collaborating with teams to ensure accurate and quality HITL processes within healthcare systems.

Posted 6/30/2026contractRemote • 🇺🇸 United StatesJunior💰 $25,000 - $35,000 per yearWebsite

Tech Stack

Tools & technologies

ETLSQL

About the role

Key responsibilities & impact

Own the day-to-day monitoring, quality assurance, and operational management of HITL workflows
Provide Tier 2 technical support and issue triage for clients
Track and monitor HITL queues and workflows
Review HITL-reviewed interactions for quality assurance
Identify trends in HITL overrides and model misclassifications
Lead root cause analysis for recurring issues
Perform SQL queries and collaborate with technical teams
Manage support SLAs and OLAs in accordance with contracts

Requirements

What you’ll need

General familiarity with the US healthcare system
Experience with monitoring human-in-the-loop systems
Experience in technical support, including SLA management
Proficiency in SQL and ETL/data pipeline concepts
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Experience working cross-functionally with multiple teams
Ability to operate in fast-paced environments

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLETL ConceptsData Pipeline ConceptsQuality AssuranceRoot Cause Analysis

Soft Skills

Organizational SkillsAttention to DetailWritten CommunicationVerbal CommunicationCross-Functional Collaboration