Qventus, Inc

Senior Client Success Partner – Surgical Growth, PCC

Qventus, Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $140,000 - $160,000 per year

Job Level

Senior

About the role

  • Manage and grow a high-impact portfolio of Qventus’ most strategic, "high-stakes" national healthcare provider organizations.
  • Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization.
  • Partner directly with the Product and Engineering leadership to help define the long-term roadmap, ensuring the future of Qventus AI solutions aligns with evolving enterprise-level client needs.
  • Fully own internal operating rhythms that enable high-performance of delivery team across client obligations.
  • Lead complex process redesigns and major clinical workflow overhauls that span multiple service lines and departments across a health system by obtaining stakeholder buy-in across operating levels.
  • Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption.
  • Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills.
  • Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients.
  • Partner with the Marketing team to establish standard collateral for client training and engagement.
  • Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.
  • Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change.
  • Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision.

Requirements

  • 7+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
  • Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories
  • Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings
  • Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities
  • Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts
  • Ability to understand client business challenges and translate our AI solutions into meaningful operational impact.
  • Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes
  • Excitement about the potential of AI to transform healthcare and a desire to be part of that change
  • Familiarity with EHR systems
  • Ability to travel up to 50% nationwide
Benefits
  • Open Paid Time Off
  • Paid parental leave
  • Professional development
  • Wellness stipends
  • Technology stipends
  • Employee referral bonus
  • Employee stock option awards
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare consultingclient-facing professional servicesworkflow-oriented SaaSstrategic problem solvingAI solutionsoperational impactprocess redesignclinical workflowstakeholder buy-incross-functional collaboration
Soft Skills
mentorshipcommunication skillsexecutive presencerelationship managementclient managementownershipaccountabilityinfluencepresentation skillsadaptability