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Quvia

Technical Account Director

Quvia

Technical Account Director serving as a trusted advisor in Cruise & Ferry industries. Collaborating on customer success initiatives enhancing onboard connectivity and digital experiences.

Posted 5/17/2026full-timeRemote • 🇪🇸 SpainLeadWebsite

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia, the customer, and service providers to ensure timely and effective issue resolution
  • Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations.
  • Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team.
  • Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform.
  • Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives.
  • Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships.

Requirements

What you’ll need
  • Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers.
  • Proven experience in selling, delivering, or supporting software solutions within a maritime environment.
  • Ability to participate in early-stage technical discussions around solution design and implementation.
  • Prior experience working in an operational role within a satellite communications service provider environment.

Benefits

Comp & perks
  • Competitive Salary
  • Performance Bonus
  • Competitive health benefits
  • Flexible Paid Time Off policy
  • Monthly Cell Phone Allowance
  • Stock options

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
networkingVSAT technologiessoftware solutionssolution designimplementation
Soft Skills
collaborationcustomer engagementissue resolutionrelationship management