Qurate Retail Group

HR Services Specialist – Total Rewards

Qurate Retail Group

full-time

Posted on:

Location Type: Hybrid

Location: Krakow • Poland

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About the role

  • Provide support to QVC Group team members regarding Total Rewards policies and processes, ensuring customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
  • Become Subject Matter Expert (SME) of Total Rewards processes and policies, maintaining robust working knowledge in areas including but not limited to compensation, benefits and global mobility
  • Act as a primary contact regarding sensitive escalations, analyzing potential problems and devising solutions
  • Support Total Rewards functions through data management, auditing, reporting, testing, and collaboration with Total Rewards Partners.
  • Participate in team projects where applicable
  • Maintain regular communication with vendors to resolve participant inquiries and other issues.
  • Assist in reviewing, auditing, and processing data files.
  • Monitor and report on observed trends and system audits
  • Engage in process transitions as per business requirements.
  • Actively participate in the improvement of company policies and procedures; suggest and support implementation of communication strategies, SOP’s, and process and systems enhancements, both internal and in vendor platforms.
  • Perform other duties, responsibilities, and activities as assigned

Requirements

  • Availability to work for 2nd shift (starting between 1:00 and 3:00 pm)
  • Basic knowledge and understanding of Human Resource Management
  • Strong written and verbal communication skills; ability to conduct oral presentations
  • Strong customer service orientation
  • Ability to effectively collaborate with internal team members at all organizational levels, as well as vendors and external parties, maintaining robust stakeholder relationships
  • Ability to comprehend complex relationships and apply multidisciplinary knowledge
  • Proficiency in PC software use, including Microsoft Office (Word, Excel, PowerPoint), Workday and other HRIS software, Case Management software would be a plus
  • Strong attention to detail and proactive problem-solving skills
  • Ability to perform analytically, combined with creative skills to interpret data, identify trends and draw logical conclusions
  • Basic knowledge of Continuous Improvement principles with a proven track record of process improvements
  • Availability to work from the office once per week
Benefits
  • Private medical care
  • Life Insurance
  • Access to MyBenefit platform (Multisport included)
  • Eye-care reimbursement
  • Company performance-related bonus
  • Referral program with financial bonus
  • 1 day extra of annual leave for company-driven initiatives
  • Mental health support line for you and your relatives
  • Attractively located office with free parking space for employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementauditingreportingtestingprocess improvementdata analysisHR managementcustomer service
Soft Skills
communication skillscollaborationproblem-solvingattention to detailstakeholder relationship managementanalytical skillscreativity