Technical Account Manager
Quorum
full-time
Posted on:
Location Type: Remote
Location: Arizona • District of Columbia • United States
Visit company websiteExplore more
Salary
💰 $135,000 per year
About the role
- Serve as the strategic and technical advisor for a portfolio of clients with complex data and technical needs.
- Ensure customers are effectively onboarded and integrated, leveraging Quorum products and services to meet defined success metrics and measurably achieving clients’ desired outcomes.
- Advise clients on how to optimally use Quorum’s KnowWho Salesforce app including object configuration, list views, workflows, and permissions.
- Identify and close expansion opportunities based on customer needs and technical fit.
- Collaborate with customer-side technical personnel to ensure optimal data integration and usage of Quorum’s data products.
- Track technical performance metrics and create dashboards or reports that highlight client success, risks, and product utilization.
- Act as the voice of the customer internally, advocating for product enhancements and influencing roadmaps.
Requirements
- 3+ years of experience in technical account management, customer success, or a similar client-facing role at a B2B SaaS company.
- Demonstrated success managing technical customer relationships, achieving retention/growth targets, and driving solution adoption.
- Ability to communicate technical concepts clearly to non-technical stakeholders and executives.
- Strong troubleshooting, problem-solving, and project management skills.
- Experience conducting technical turnarounds or managing complex client escalations.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced, ever-evolving technical environment.
- Empathy, adaptability, and a consultative, solution-focused approach.
- Demonstrable ability to develop customer advocates who provide references, case studies, and referrals.
- Passion for technology and for teaching others how to improve their operations and professional lives by leveraging technical solutions.
- Commitment to building and maintaining a diverse and inclusive team environment, regularly expressing concern for team members’ success and well-being.
- Excitement about the opportunity to have a positive impact on politics, policies, and government/public affairs and either prior experience working in these fields or demonstrable non-partisan interest in major issue areas (e.g., immigration, education, finance, environment, energy, etc.) is a plus.
Benefits
- Flexible Paid Time Off
- Paid Company holidays plus additional company-wide days off for team members to rest and recharge
- Four Day Weekends for President’s Day, Memorial Day, Fourth of July and Labor Day
- Free Subscription to the Calm App
- Free Subscription to LinkedIn Learning to support professional development
- Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!
- One-time Work from Home Stipend
- 401k match
- Choice of trans-inclusive medical, dental, and vision insurance plan options
- Virtual and in-person team events
- Bright sunlit open office concept with your own dedicated desk (if you want it)
- Inclusion & Diversity Affinity Groups to support belonging
- 12 weeks paid parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical account managementcustomer successdata integrationQuorum productsKnowWho Salesforce appobject configurationworkflowspermissionstechnical troubleshootingproject management
Soft skills
communicationproblem-solvingempathyadaptabilityconsultative approachsolution-focusedindependencemulti-priority managementteam success advocacyteaching