Revenue Cycle Associate – Self Pay Collections
Quorum Health
full-time
Posted on:
Location Type: Remote
Location: Illinois • United States
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About the role
- Respond to inbound calls, emails, and messages regarding patient accounts, billing statements, and insurance claims.
- Place outbound calls to patients for collections.
- Review and update patient account information, including insurance coverage and demographic details.
- Coordinate with billing, coding, and collections teams to ensure accurate and timely claim submission.
- Educate patients on billing processes, payment options, and financial assistance programs.
- Document all interactions in the patient account system in compliance with HIPAA and company policies.
- Research and Process Patient Refunds.
- Recognize and consistently exhibit exceptional customer service as a critical factor in all duties performed.
Requirements
- Strong knowledge of insurance processing of Hospital Claims.
- Strong communication, organizational, and professional skills.
- Ability to communicate and articulate effectively.
- Ability to deescalate difficult calls.
- Critical thinking and problem-solving skills.
- High school graduate or equivalent.
- Minimum of one year working with insurances in the Medical Field with a preference of 3-5 years experience.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and advancement.
- Supportive work environment with a collaborative team.
- Comprehensive healthcare coverage.
- Retirement savings plan.
- Paid time off and flexible scheduling options.
- Student loan repayment program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance processinghospital claimsbillingcodingcollectionspatient account managementclaims submissionpatient refunds
Soft Skills
communicationorganizational skillsprofessionalismdeescalationcritical thinkingproblem-solvingcustomer service