Quorso

Operations

• Lead and develop the Support function as Quorso scales, ensuring fast, empathetic and accurate resolution of customer issues
• Own the Customer Request Lifecycle across Support, Product, CS and Implementation, creating clarity and consistency for clients and internal teams
• Build the processes, tooling and reporting that allow us to scale support efficiently (including Jira Service Management, Confluence, automation and AI features)
• Partner with Product, Implementation and Engineering to triage, prioritise and communicate requests effectively
• Track, analyse and report on request trends, SLAs, and customer feedback, driving continuous improvement
• Play a hands-on role in early stages, handling requests directly to understand pain points and design better processes
• Represent Quorso externally through excellent client communications

Support Operations Lead