Quorso

Revenue Operations

• Architect and implement a scalable, best-in-class RevOps strategy that directly supports our annual revenue goals.
• Conduct rigorous discovery on GTM inefficiencies, design solutions, and implement seamless, documented processes (e.g., lead routing, deal desk, contract handoffs).
• Establish a "single source of truth" for all revenue metrics.
• Build, maintain, and democratize insightful dashboards and reporting that inform leadership decision-making (pipeline health, forecast accuracy, attribution).
• Own the administration, integration, and enhancement of our GTM technology stack, ensuring maximum data flow and user adoption.
• Work closely with GTM leadership to identify training gaps and ensure successful adoption of new tools and processes.
• Drive improvements in our sales forecasting methodology and accuracy, transforming data into predictive, reliable intelligence.

Revops Lead

Operations

• Lead and develop the Support function as Quorso scales, ensuring fast, empathetic and accurate resolution of customer issues
• Own the Customer Request Lifecycle across Support, Product, CS and Implementation, creating clarity and consistency for clients and internal teams
• Build the processes, tooling and reporting that allow us to scale support efficiently (including Jira Service Management, Confluence, automation and AI features)
• Partner with Product, Implementation and Engineering to triage, prioritise and communicate requests effectively
• Track, analyse and report on request trends, SLAs, and customer feedback, driving continuous improvement
• Play a hands-on role in early stages, handling requests directly to understand pain points and design better processes
• Represent Quorso externally through excellent client communications

Revops Lead

Support Operations Lead