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Quora

Senior Customer Success Manager

Quora

Customer Success Manager in a remote role supporting advertisers on Quora's platform. Engaging customers to optimize ad campaigns and enhancing overall experience.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $74,161 - $143,260 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing advertising campaigns, particularly in search and social media, with a strong focus on client relationship management and strategic revenue growth. Proficient in translating analytics into actionable insights while effectively communicating with clients at all levels.

Highest-signal resume keywords
Advertising Campaign ManagementClient Relationship ManagementPerformance Campaign OptimizationData Analysis and InsightsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Campaign DeliveryRevenue ScalingTroubleshootingPerformance Campaign PlanningAnalytics Translation
Soft Skills
Action BiasSelf-StarterCollaborationVerbal CommunicationListening Skills
Tools & Technologies
Beta Products
Industry Keywords
North American MarketEnterprise-Level ClientsQuarterly Business ReviewsCampaign OptimizationStrategic Guidance

About the role

Key responsibilities & impact
  • Autonomously manage a portfolio of advertising clients
  • Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
  • Troubleshoot and answer questions related to campaign delivery and optimization
  • Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
  • Share learnings and best practices internally and externally
  • Forecast and track key account data for internal projections

Requirements

What you’ll need
  • 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns
  • Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market
  • Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions
  • Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues
  • Hands on experience managing, optimizing and planning performance campaigns
  • Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved
  • Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment

Benefits

Comp & perks
  • medical/dental/vision coverage
  • equity refreshers
  • remote work reimbursement
  • paid time off
  • employee assistance programs