Quora

Customer Success Manager

• Autonomously manage a portfolio of advertising clients
• Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
• Troubleshoot and answer questions related to campaign delivery and optimization
• Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
• Share learnings and best practices internally and externally
• Forecast and track key account data for internal projections

Senior Customer Success Manager

Data Scientist

• Own ambiguous, high-impact problem spaces across product and business domains, from question framing, to devising and conducting the analysis, to developing and implementing solutions with cross-functional partners
• Partner with cross-functional stakeholders and company leadership to shape product strategy and anticipate future challenges
• Design and evaluate experiments to measure the impact of product and strategic changes
• Analyze data from across the product to uncover root causes of metric movements
• Develop tools, methodologies, and frameworks that help make both the data team and the company as a whole smarter about data
• Multiply the impact of other data scientists through mentorship and instilling industry best practices across the team

Senior Customer Success Manager

Staff Data Scientist