Qumis

Client Partner

• Own long-term customer success through insurance expertise
• Co-execute implementations with deep insurance context
• Identify insurance-specific adoption barriers and develop mitigation strategies
• Take full ownership of customer relationships post-implementation
• Run executive Quarterly Business Reviews (QBRs) that prove ROI using insurance-specific metrics
• Monitor customer health using usage data and engagement signals
• Serve as executive sponsor for accounts and escalate issues as needed
• Build renewal business cases using usage data and business impact narratives
• Identify expansion opportunities within existing accounts