Quizizz

Customer Success Manager

Quizizz

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Ensure every customer receives a 6-star onboarding experience, achieving 100% onboarding success.
  • Drive increased product usage within your book of business (BoB), identifying and supporting low-usage accounts to maximize their engagement.
  • Initiate proactive outreach to encourage and boost product adoption.
  • Maintain regular engagement through various touchpoints throughout the customer journey.
  • Capture and document insights from interactions, contributing to the voice of the customer (VOC) initiatives to inform and enhance our offerings.
  • Take ownership of renewal processes for your accounts, ensuring continuity and sustained partnership.
  • Engage with various customer stakeholders to facilitate and secure renewals, addressing their needs and concerns.

Requirements

  • Extensive experience or strong relationships with educational leaders, including districts, regional education agencies, or charter organizations.
  • Familiarity with funding sources, including state and federal programs such as Title funding, ESSER allocations, and other grant opportunities.
  • Understanding of education policies and legislation that impact district and school decision-making, with the ability to anticipate and respond to challenges or opportunities.
  • Proven ability to navigate and leverage regional priorities to support customer renewals and drive expansion efforts across school districts.
  • Excellent written communication skills and impeccable grammar.
  • At least 2 years of experience in the field of customer success.
  • Experience in consumer products in the ed-tech sector is a bonus.
  • Working with CRMs such as Salesforce, Gainsight, or Zendesk.
Benefits
  • Healthcare coverage for you and your dependents.
  • Competitive compensation.
  • Flexible PTO, remote and hybrid work options.
  • Additional health, financial, and professional development benefits.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successonboardingproduct adoptionrenewal processescustomer engagementinsight documentationeducation policiesgrant opportunitiesed-tech experienceCRM experience
Soft Skills
communication skillsrelationship buildingproactive outreachproblem-solvingstakeholder engagementorganizational skillscustomer advocacyadaptabilitycollaborationattention to detail