Track warranty cases and coordinate communications with suppliers
Identify affected customers, organize follow-ups, and coordinate with the workshop and after-sales service (SAV)
Manage customer orders, process purchase orders, track deliveries and invoicing
Prepare and coordinate tender response dossiers
Assist in preparing sales events and maintain regular follow-up on commercial activities
Propose process improvements and anticipate customer needs

Requirements

High school diploma to two-year post-secondary qualification (Bac–Bac+2) in management, business or administration, or equivalent experience in commercial/administrative support
Knowledge of after-sales service (SAV) procedures and sales administration
Experience managing supplier warranties and recall campaigns preferred
Excellent commercial communication skills and strong customer-service orientation
Good command of IT tools (ERP/CRM systems, office suite) and ability to learn internal technical tools
Ability to respond to tenders and produce complete response dossiers
Strong problem-solving, prioritization and organizational skills
Autonomous, enthusiastic, detail-oriented, organized, operationally versatile, with excellent client relationship skills and a strong service mindset

Benefits

Access to internal training
Modern, high-performance tools
Opportunities for professional development and career progression

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

after-sales service proceduressales administrationsupplier warranty managementrecall campaign managementtender response preparationcommercial communication

Soft Skills

customer-service orientationproblem-solvingprioritizationorganizational skillsautonomyenthusiasmdetail-orientedoperational versatilityclient relationship skillsservice mindset

Certifications

high school diplomapost-secondary qualification in managementpost-secondary qualification in businesspost-secondary qualification in administration