Collaborating with business and product teams to successfully execute, maintain, and manage new client onboarding and internal projects
Guiding clients through their journey from contract signature to successful rollout, serving as their trusted advisor
Navigating client requirements and scope with confidence, transforming complex needs into actionable rollout plans including but not limited to: scope, process flows, requirements, stakeholder communication plans and project timelines
Demonstrating ability to handle challenging situations and problem-solve with urgency when rollout roadblocks arise
Serving as product Subject Matter Expert, guiding clients to best practice decisions
Building and nurturing strong relationships with clients and internal teams through proactive communication, managing stakeholder communication plan
Proficiency in managing, coordinating and executing test plans
Identifying opportunities to create and develop more efficient onboarding processes based on real-world rollout experiences
Managing & mitigating risks across projects, proactively working to prevent scope and timeline creep
Working cross-functionally with development teams, managing daily stand-ups to ensure timely onboarding
Embracing shifting priorities and solving complex problems with confidence, leaning into challenges with a proactive, roll-up-your-sleeves attitude
Proactively identifying opportunities to streamline processes and reduce implementation timelines, collaborating internally to make these opportunities reality
Proactively managing the system of project documentation, gathering details into clear program outcomes
Taking ownership of outcomes and demonstrating accountability for program success
Leveraging strong communication skills to influence and engage stakeholders at all levels
Communicating project statuses and program updates to internal and external stakeholders

Requirements

Degree in Business or related field
5+ years experience in project management, CAPM or PMP preferred
Healthcare industry experience preferred
Experience with MS Office suite and PM tools such as Smartsheet
Strong leadership, problem-solving, and decision-making capabilities
Excellent time management and organization skills with ability to multitask
Strong verbal, written, and visual communication skills
Ability to lead teams and be decisive
Ability to work independently and remotely
Proven track record of Program Management.
The selected candidate must be authorized to work in the United States; Visa sponsorship is not available for this role.

Benefits

Health, dental, and vision coverage
Employer-Paid Short Term Disability & Optional LTD
401(k) plan with employer match
4 weeks Paid Time Off + 14 Company Holidays
Generous Parental Leave benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementtest plansonboarding processesstakeholder communicationprogram management

Soft Skills

problem-solvingleadershiptime managementorganizationcommunication

Certifications

CAPMPMP