Customer Experience Associate

Quince

Customer Experience Associate at Quince connecting with customers across chat, email, phone, and social. Delivering thoughtful service and ensuring trust in every interaction.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $23 per hourWebsite

About the role

Key responsibilities & impact

Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
Resolve issues with empathy, turning challenges into positive experiences.
Navigate tools efficiently while keeping the human touch.
Share insights and recurring patterns to help improve the experience.
Become a product expert to guide customers authentically.

Requirements

What you’ll need

High School diploma or GED
Minimum 2 years of customer service experience
Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

Benefits

Comp & perks

$21/hour starting, $22/hour after 90 days
Up to $1,000/month performance bonus
3-week paid training and onboarding
Set schedule with guaranteed hours
Medical, dental, vision, life, disability, 401(k), and more
Referral bonuses of up to $1,000.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer interactionempathyproblem resolutionrelationship buildingcommunicationprofessionalisminsight sharingproduct expertise

Certifications

High School diplomaGED