B2B Support Specialist

Quince

B2B Support Specialist managing customer inquiries and driving sales revenue at Quince. Leveraging AI and automation for exceptional customer experiences in a high-performing team.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver $1.5M in closed transactional revenue by the end of the fiscal year through responsive lead management and upsell opportunities.
Act as the primary point of contact for our B2B self-service platform. You will assist customers in navigating the tool, managing their accounts, and streamlining their own ordering processes.
Maintain a same-day response time (Monday–Friday) for all inbound inquiries.
Document FAQs and build templates to turn one-off fixes into repeatable workflows.
Uphold Quince’s reputation through obsessive attention to detail, taking full ownership of the solution until the customer is satisfied.
Manage the end-to-end lifecycle of corporate gifting and merch orders, from initial quote to final delivery.
Drive data-driven insights by maintaining a ‘single source of truth’ in HubSpot.
Develop a deep technical understanding of our product catalog, customization capabilities, and supply chain timelines.
Work closely with Operations and Logistics to ensure bulk orders are prioritized and fulfilled according to B2B client expectations.

Requirements

What you’ll need

2–4 years in a sales support, account management, or retail operations role. Experience in the promotional products, gifting, or apparel industry is a massive plus.
Exceptional verbal and written skills with a proven ability to mirror a client’s professional tone, ensuring every interaction feels personalized and high-touch.
Proven experience working within a CRM (HubSpot preferred) and engaging with support tools like chatbots and customer experience platforms.
Basic proficiency in Google Sheets/Excel (vlookups, pivot tables) for managing large bulk-order spreadsheets and SKU lists.
Comfortable navigating and troubleshooting back-end e-commerce platforms; you should be tech-savvy enough to teach a customer how to use your self-service tools.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMHubSpotGoogle SheetsExcelvlookupspivot tablese-commerce platformsdata-driven insightslead managementupsell opportunities

Soft Skills

verbal communicationwritten communicationattention to detailcustomer satisfactionpersonalizationproblem-solvingownershipcollaborationresponsivenesstechnical understanding