Mid-Level Customer Service Analyst
Quiero Alpargatas
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage the customer order cycle, ensuring updates, accuracy and smooth flow of the order portfolio.
- Proactive communication with Sales, Logistics, Credit, Planning and other departments.
- Develop relationships with customers to raise the level of service.
- Participate in and lead weekly meetings with Sales and Supply.
- Monitor KPIs such as Fill Rate, OTD, OCT and stockouts.
- Identify deviations and support the definition of corrective actions.
- Support process analyses and propose continuous improvements.
- Support the creation of dashboards and KPI reports (Power BI / Excel).
- Participate in projects related to Customer Service, Logistics and Supply Chain.
- Monitor reverse flow (cancellations, returns and re-deliveries).
- Ensure adherence to OTC (Order to Cash) processes.
- Experience managing an order portfolio and servicing customers.
Requirements
- Bachelor's degree in Business Administration, Engineering, Logistics or related fields.
- Experience in Customer Service, Supply Chain or Logistics.
- Experience managing order portfolios and servicing customers such as Atacadão, Assaí, Americanas, Carrefour.
- Knowledge of SAP or similar systems.
- Advanced Excel.
Benefits
- Health Insurance
- Dental Plan
- Life Insurance
- Wellhub
- Meal Voucher
- Discount on Havaianas products
- Birthday Day Off
- Transportation Allowance
- Private Pension Plan
- Profit Sharing (PLR)
- Courses, training and other development activities through ALU (Alpa Learning Universe), our corporate university
- Flexible On-site Work Model (minimum 3 days per week in the office)
- Flexible Working Hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KPI monitoringprocess analysisdashboard creationPower BIExcelorder managementcustomer servicesupply chain managementlogistics managementcorrective actions
Soft skills
proactive communicationrelationship buildingleadershiporganizational skillsteam collaborationproblem-solvingattention to detailcustomer focusanalytical thinkingadaptability