Technical Solutions Specialist – Italian, Spanish
QuidelOrtho
full-time
Posted on:
Location Type: Hybrid
Location: Illkirch-Graffenstaden • 🇫🇷 France
Visit company websiteJob Level
Mid-LevelSenior
About the role
- If you make excellence your mission, QuidelOrtho is the right place for you and your career.
- In order to support our purpose and be part of a new transformation, we are looking for a new Technical Solutions Specialist to join our team.
- More than ever, Technical Support represents an increasing part of the offer made to the customer.
- As a member of the Technical Support Team you will have an impact on our customers providing remote support in the technical & diagnostic area, for our full range of Point of Care/Molecular, Transfusion Medicine, Clinical Laboratories medical laboratory products and automation.
- You will provide assistance and communicate with our customers via email and telephone.
- Investigate, troubleshoot, and manages customer chemistry, equipment and software complaints and inquiries in accordance with internal procedures and customers’ requirements.
- Participation to on-calls.
- Maintain technical self-competence, knowledge of company procedures, and customer-related skills.
- Work independently and as part of a team.
- Contribute to process improvements.
- Attend meetings with affiliates, on-site or via call.
Requirements
- Educated as medical laboratory technologist, biomedical or technical background or in life sciences, possibly with some experience in customer relationship management or in a medical laboratory.
- High degree in one of the following majors - Chemistry, Biology, Science, Engineering, Biomedical Engineering.
- Computer networking skills would be a plus.
- Willing to become an expert in new technologies.
- Passionate about communication with people and customer focus.
- Fluent Italian and Spanish.
- English is desirable.
- This position is not currently eligible for visa / work permit sponsorship.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingcustomer relationship managementmedical laboratory productsautomationcomputer networkingchemistrybiologybiomedical engineeringdiagnostic area
Soft skills
communicationcustomer focusteamworkindependenceprocess improvementinvestigationproblem-solvingadaptabilityself-competencepassion for technology