Senior Manager, Customer Service Systems and Resource Optimization
QuidelOrtho
full-time
Posted on:
Location Type: Hybrid
Location: Rochester • California, New York, Ohio • 🇺🇸 United States
Visit company websiteSalary
💰 $110,000 - $150,000 per year
Job Level
Senior
About the role
- driving operational excellence across the Customer Service organization by leading a team of professional individuals focused on developing scalable processes, optimizing technology and automation solutions
- ensuring Customer Service is equipped with the training, tools, and resources needed to deliver exceptional customer experiences
- partnering closely with global functions and cross-functional teams to drive strategic initiatives
- leading the strategy, design, and execution of Customer Service training and development programs
Requirements
- Bachelor's degree in Business, Operations, Customer Experience, or related field (Master’s preferred)
- Minimum of 5 years of experience in Customer Service, Operations, Resource Planning, or related field including experience in a leadership role; or equivalent combination of education and experience
- Strong leadership skills and ability to lead a successful, thriving team with varying responsibilities
- Strong project management capabilities
- Exceptional communication skills with proven ability to influence and collaborate across teams
- Ability to think critically, analyze data, forecast resource needs, and translate insights into strategic recommendations
Benefits
- medical, dental, vision, life, and disability insurance
- 401(k) plan
- employee assistance program
- Employee Stock Purchase Plan
- paid time off (including sick time)
- paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process optimizationtechnology solutionsautomation solutionscustomer service trainingresource planningdata analysisproject management
Soft skills
leadershipcommunicationcollaborationcritical thinkinginfluence
Certifications
Bachelor's degreeMaster's degree