Engineer

• Commission and maintain QuidelOrtho™ analytical systems and equipment in medical laboratories in accordance with internal quality standards and regulatory requirements, contributing to consolidation and growth of the installed base.
• Support customer retention and revenue development in synergy with the sales team, in line with company commercial policy.
• Install our solutions: • Conduct pre-installation meetings for systems with laboratory staff and IT service providers.
• Perform system commissioning of QuidelOrtho™ equipment in medical laboratories within the product ranges for which you have been trained, respecting the installation schedule.
• Carry out system configuration, operational qualification and connections in accordance with contracts, audits and our specifications.
• Provide training to customers on routine operation of the systems.
• Assist customers in validating system commissioning on-site through go-live and provide enhanced support after the start of routine operation.
• Contribute to the vigilance and customer complaint management process: diagnose and identify complaints to route them to the correct department or handle them directly.
• Conduct on-site investigations in accordance with quality and regulatory procedures.
• Contribute to technical and scientific communication and information for customers (technical bulletins, regulatory affairs, product information, etc.) — intervene on-site or by phone to resolve issues related to reagents, equipment and software in accordance with the applicable vigilance process.
• Monitor the systems in your assigned territory in accordance with the regional follow-up policy, within the product ranges for which you have been trained.

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