collect, compile, analyze and provide business insights for global and local reporting
Maintain existing reporting and meet timelines for reporting
Create user requirements, conduct validation and build new reports to improve business outcomes
Assess the effectiveness and accuracy of new data sources and data gathering techniques
Create reports that evaluate the robustness of data and its effect on decision making
Communicate information regarding data robustness and develop/implement strategic plans to improve data robustness
Develop strong working knowledge of business processes within Field Service, the Technical Solution Center and Customer Excellence
Develop working knowledge of Commercial, Finance and Customer Service
Use business knowledge to assist stakeholders and managers in asking the right probing questions related to metrics, analytics and development of new reports that will support the business is achieving their goals
Empower and support the organization to improve self serving capabilities
Requirements
Bachelor’s Degree in technical field or equivalent work experience
5+ years of related job experience
Strong ability to troubleshoot data integrity issues
Strong ability to interpret data and to draw insights in the context of the business
Strong ability to seek out and engage subject matter experts from across the business
Experience in mining large data sets and detailed analytical abilities
Proficiency with at least one visualization platform with demonstratable ability to learn new visualization platforms and data structuring methods
Independent self-starter with a demonstrated ability to understand, document and communicate business processes at both the high and detail levels
Able to communicate technical complex matters to non-technical stakeholders
Occasional Travel (<5%)
Occasional meetings outside of normal business hours to accommodate other regions (1 per month)
Benefits
medical, dental, vision, life, and disability insurance
401(k) plan
employee assistance program
Employee Stock Purchase Plan
paid time off (including sick time)
paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreportingdata integrity troubleshootingdata interpretationdata mininganalytical abilitiesdata visualizationdata structuring methodsbusiness process documentationmetrics development
Soft skills
communicationindependent self-starterproblem-solvingstakeholder engagementstrategic planningcollaborationadaptabilitycritical thinkingattention to detailtime management