Technical Support Specialist
QuickTeam
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇿🇦 South Africa
Visit company websiteSalary
💰 ZAR 20,000 - ZAR 22,000 per month
Job Level
Mid-LevelSenior
About the role
- Monitor EV charger statuses and identify any issues.
- Communicate with property owners and drivers to assist with troubleshooting.
- Coordinate with maintenance teams for on-site support.
- Document issues and resolutions in the system.
- Escalate complex technical problems when necessary.
Requirements
- 3+ years of experience as a **Technical Support Specialist**
- Tech-savvy with strong problem-solving skills
- Excellent communication skills
- Ability to multitask and manage active issues efficiently
- Customer service or technical support experience in IT or related field preferred
- **Training Provided:**
- - EV charger systems and operations
- - Basic troubleshooting and issue resolution
- - Coordination procedures with maintenance and property teams
- **Preferred Candidate Profile**
- - Highly organized and structured (Male candidates preferred).
- - Sharp, confident, and proactive—strong personality, not passive.
- - Upbeat, passionate, and able to operate in a fast-paced environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingissue resolutionEV charger systemsproblem-solving
Soft skills
communicationmultitaskingcustomer serviceorganizationproactivity