Partner with Customer Success Managers and Sales to identify expansion opportunities within existing accounts, aligned with customer priorities.
Act as the primary technical advisor and advocate for enterprise accounts, ensuring measurable outcomes through adoption, retention, and growth.
Lead onboarding, enablement, and training sessions that reinforce customer confidence and accelerate time-to-value.
Optimize solution architectures post-sale, advising on scalability, performance tuning, cost efficiency, and security best practices.
Create and deliver technical workshops, quarterly business reviews, and roadmap sessions that deepen enterprise engagement.
Proactively monitor account health, identify risks, and implement action plans before they impact customer outcomes.
Build trusted, strategic relationships across customer organizations—from engineers to executives—that foster advocacy and expansion.
Capture customer insights and feature requests, and partner with Product and Engineering to ensure customer needs shape QuickNode’s roadmap.
Stay ahead of blockchain trends, guiding enterprises on how to apply emerging technologies (e.g., Layer 2 scaling, cross-chain protocols, AI x Web3 use cases).

Requirements

4–6 years of experience in a technical, customer-facing role such as Technical Account Manager, Solutions Architect, Sales Engineer, or Customer Success Engineer.
Strong technical background with proficiency in programming languages (e.g., TypeScript, Go, Python, or Rust) and cloud platforms (AWS, GCP, Azure).
Solid understanding of Web3 technologies, including JSON-RPC protocols, blockchain APIs, and major networks (e.g. EVM, Solana, Bitcoin).
Ability to conduct architectural reviews, identify optimization opportunities, and advise on best practices for secure, scalable blockchain deployments.
Proven track record of building trusted technical partnerships that drive customer retention and account expansion.
Strong communication and presentation skills, able to simplify technical concepts for executive audiences while diving deep with engineering teams.
Experience translating complex technical concepts into clear, actionable business strategies.
Familiarity with advanced blockchain concepts such as Layer 2 scaling, cross-chain protocols, and security best practices.

Benefits

Competitive benefit package in all locations where we operate
Transparent compensation discussions during hiring process
Focus on fair and unbiased compensation for all employees
Employee-centric reward offerings

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

TypeScriptGoPythonRustAWSGCPAzureJSON-RPCblockchain APIsarchitectural reviews

Soft skills

communication skillspresentation skillsrelationship buildingcustomer advocacystrategic thinkingproblem-solvingtechnical partnershipcustomer retentionaccount expansionsimplifying technical concepts