Customer Success Manager
QuickNode ⚡
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $144,000 - $160,000 per year
Job Level
SeniorLead
About the role
- Manage approximately 60-70 strategic customers as well as some new logos in mid and large market.
- Implement new customers while managing both the customer and the QuickNode internal cross-functional teams to tasks and deadlines.
- Successfully onboard and determine how Quicknode can help them meet their objectives.
- Conduct regular strategic engagements and ensure feedback is being provided to our internal teams.
- Negotiate renewal and expansion pricing and contract terms.
- Address escalating client issues with speed and urgency, orchestrating resources across the company, as appropriate.
Requirements
- 7+ years of Customer Success facing experience in a hyper-growth environment.
- 1+ years experience in Blockchain.
- Experience working at a start-up.
- Experience updating customer notes and stages in a CRM tool.
- Understanding of partner relationships and ability to influence actions and outcomes.
- Ability to document stages and hit key deadlines for renewals and expansions.
- Strong analytical and problem-solving skills.
Benefits
- quarterly bonus tied to company and individual goal achievement
- competitive benefit package in all locations where we operate
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessBlockchainCRM
Soft skills
analytical skillsproblem-solving skillsinfluencingnegotiationcommunicationcross-functional collaborationcustomer onboardingstrategic engagementtime managementcustomer issue resolution