Client Success Specialist

Questex

Client Success Specialist managing multiple advertising campaigns at Questex. Ensuring successful client program delivery and providing insights based on performance metrics.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $68,000 per yearWebsite

About the role

Key responsibilities & impact

Own and support all pre- and post-launch responsibilities, interfacing with multiple departments across Questex, to meet our client’s business objectives, including: Day-to-day management of advertising campaigns, which includes trafficking, targeting, pacing, optimization, and reporting
Responsible to create custom promotional plans and share content through various channels, ensuring strong program engagement
Analyze program performance through digital marketing metrics and provide recommendations based on results
Manage escalation of risks, issues and dependencies, make decisions and take mitigating actions that are required
Provide product team and marketing operations with user feedback and insights related to our internal tools and products
Educate and guide clients/partners on digital marketing best practices; proactively address areas where improvement is needed
Apply experience and knowledge to build relationships and ask the right questions to ensure successful program results

Requirements

What you’ll need

Bachelor’s degree in management, marketing, communication, or related field
2+ years of experience in a client/customer-facing role preferred
Strong written and verbal skills, confident working with clients via email and phone; friendly, positive, service-oriented personality
Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player, with strong project management skills
Quick learner of new technologies, tools, and processes with ability to thrive in a dynamic, fast-paced, high-growth work environment, while managing numerous projects under tight deadlines
Preferred experience in HTML, Adobe Photoshop and with marketing automation software or email service providers
Strong working knowledge of the entire Microsoft Office Suite (specifically excel)
Be a results-driven team player with a strong desire to exceed expectations

Benefits

Comp & perks

Vacation - 15-20 days depending on years of service
12 Paid Holidays
Health and Welfare Benefits (medical, dental, vision, life, and others)
FitOn Health , access to a leading digital wellness platform that offers premium online classes
Cariloop Membership Program to help support employees with the complexities of caregiving
Parental Leave
Online Educational Learning Library of over 16,000 courses for employees to enhance and develop their skills
Access to Mental Health Resources-Talkspace, & Employee Assistance Program
401k, with Matching Contributions to include educational webinars sponsored by our 401K partner
Mission-driven culture with an enthusiastic, professional team
Work-life balance
Discounts through various partnerships

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

digital marketing metricsadvertising campaign managementoptimizationreportingHTMLAdobe Photoshopmarketing automation softwareemail service providersMicrosoft Office Suiteproject management

Soft Skills

written communicationverbal communicationclient-facingattention to detailproactiveorganizedanalyticalteam playerservice-orientedresults-driven

Certifications

Bachelor’s degree in managementBachelor’s degree in marketingBachelor’s degree in communication