Service Delivery Manager – Patent Annuities

Questel

Service Delivery Manager supporting global patent-annuity customers and IP portfolios at PAVIS, a leading European intellectual-property services provider. Processing renewals, training clients, and coordinating service delivery.

Posted 8/19/2026full-timeStarnberg • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer and order management within the IP sector, with strong communication skills in English and conversational German. Capable of conducting customer training and managing relationships effectively while adhering to deadlines and service level agreements.

Highest-signal resume keywords

Customer And Order ManagementIP And Deadline ManagementStrong Communication SkillsMS Office ProficiencyProject Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patent Paralegal QualificationForeign Language Correspondent QualificationCustomer Training PreparationData Recording And ControlOrder ProcessingBusiness Objective AchievementTechnical Condition DocumentationCustomer Service Review PreparationSolution-Oriented WorkingDetail-Oriented Approach

Soft Skills

Independent WorkingReliabilityTeam CollaborationInitiativeQuick Comprehension

Industry Keywords

Intellectual PropertyCustomer Engagement ModelService EnvironmentSLA AdherenceInternational Customer Correspondence

About the role

Key responsibilities & impact

Independently support national and international new and existing customers and their IP portfolios, without acquisition activities
Serve as point of contact between customers and internal departments
Present the client engagement model to new clients
Build strong and positive relationships with customers at various levels
Gather and document information about customers’ business and technical conditions
Identify customers’ training and knowledge needs
Prepare and conduct customer training
Independently process manual and electronic orders for national and international property-right renewals, including data recording and control for patents, utility models and designs
Process customer orders and requests quickly and professionally while adhering to SLAs and individual contracts
Prepare and conduct yearly customer service reviews
Correspond in English, in writing and by phone, with international customers
Process individual inquiries and smaller projects
Actively participate in achieving business objectives
Collaborate with Sales, Client Onboarding and Data Onboarding teams

Requirements

What you’ll need

Successfully completed education as patent paralegal, foreign language correspondent, or comparable qualification
Several years of professional experience in demanding customer and order management, preferably in a service environment regularly requiring explanation
Practical work experience in IP and deadline management
Independent, reliable, detail-oriented and precise
Precise, solution-oriented and structured way of working
Commitment, initiative and distinct ability to work in a team
Strong communication skills and quick comprehension
Excellent command of English and conversational German are essential
Proficiency in additional foreign languages is an advantage
Confident handling of MS Office and a strong affinity for IT
Project management experience is an advantage

Benefits

Comp & perks

A permanent full-time position (remote work possibilities)
An interesting, varied, autonomous task in an international environment
Pleasant and open team atmosphere
Future-oriented service company with flat hierarchies and short decision-making paths
Structured onboarding and continuous learning
International teams: offices in the USA, EMEA and APAC
Work with a diverse range of prestigious international clients
Membership in the growing international Questel Group