Questel

Project Coordinator – Interpretations

Questel

full-time

Posted on:

Location Type: Remote

Location: Peru

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About the role

  • Apply knowledge of all QLS products and services to scope project requirements
  • Develop a thorough understanding of Questel’s interpretation services
  • Develop a working knowledge of department’s TMS
  • Review prepared quotes prior to submission to the client on as needed basis
  • Respond to project requests for live interpretation, utilizing vendor database to identify, contact, and coordinate with linguists
  • Liaise between interpreters and clients to ensure smooth project completion and client satisfaction
  • Ensure process compliance and client satisfaction is achieved within the team and alongside the manager
  • Respond to inquiries in a timely and service-oriented manner with both internal and external customers
  • Maintain relationships with clients through regular communication, outstanding customer service, and quick and accurate project estimates
  • Collaborate with project managers to clearly convey project requirements and ensure client specifications are met
  • Assist Operations team with launching new projects and initiating tasks for rush requests
  • Assess feasibility of rush requests, employing creative and critical thinking for meeting urgent deadlines
  • Pre-process files for translation, ensuring that the translator receives complete, organized files
  • Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers
  • Source translation teams, complete ad hoc tasks, and monitor progress on behalf of the project manager
  • Prepare final delivery packages and submit final translations to clients
  • Maintain accurate, up-to-date project records
  • Manage project resources and monitor projects to ensure all jobs are in progress and on schedule
  • Monitor group inboxes and assign emails to the appropriate personnel
  • Report unassigned jobs and any other potential project risks to department managers
  • Manage projects independently from start to finish with the goal of meeting or exceeding client expectations
  • Work on special projects and other duties as required by management

Requirements

  • Bachelor’s degree or equivalent work experience
  • Proficient in all Microsoft Office applications
  • Able to handle multiple demands, delays or interruptions, while still maintaining accuracy and timeliness
  • Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning
  • Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others
  • Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner
  • Strong ability to multitask, prioritize, and work independently with minimal supervision
  • Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions
  • Previous internship or experience in a fast-paced office setting
  • Willing to participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected
  • Fluent in English
  • Fluency in another language, other than English, is preferred but not required
Benefits
  • No direct reports
  • Verification of identity and criminal records check
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementquality assurancetranslationfile processingvendor managementclient communicationmultitaskingproblem-solvinganalytical skillsdecision-making
Soft Skills
initiativepersistenceenthusiasm for learningwritten communicationoral communicationdetail-orientedaccuracyindependencecreativityresponsiveness
Certifications
Bachelor’s degree