QuesTek Europe AB

Operations

• Perform day-to-day TSD operations ensuring 24x7 coverage, real-time queue management, and adherence to performance objectives
• Lead supervisors, coordinate escalations and operational events, and ensure timely reporting and after-action reviews
• Schedule and supervise staff; ensure supervisory coverage on all shifts and at least one supervisor in commuting distance of each site
• Monitor call, chat, email, and ticket workflows; rebalance resources to meet or exceed AQLs
• Identify, escalate, and document operational events; provide timely notifications and after-action reports
• Ensure adherence to procedures and performance reporting; drive continuous improvement with stakeholders
• Support onboarding/offboarding and BI package submissions; coordinate with Program Manager on risks/issues
• Handle ad-hoc or recurring onsite reporting as required

Operations Manager – Technology Service Desk

Project Manager

• Own the Training SOP and end-to-end curriculum for new-hire, refresher, and change-driven training across Tier 1 and Tier 2 support
• Author and maintain the Training SOP; design curricula, objectives, and delivery methods for new-hire, refresher, and ad hoc training
• Align training priorities to quality trends, customer feedback, and new/updated systems; coordinate with QA and Operations
• Track completions and outcomes; ensure training records support readiness and compliance
• Collaborate with knowledge management to keep articles current and aligned to procedures
• Onsite reporting may be ad-hoc or recurring; work is hybrid/commutable to Ashburn, VA; Orlando, FL; or San Antonio, TX

Project Manager – Training Lead

Technical Project Manager

• Lead and manage the technical project team throughout the software modernization effort, ensuring timely delivery of high-quality results
• Manage project scope, schedule, and budget, ensuring alignment with contract requirements and CMMI Level 3 processes
• Serve as the primary point of contact for stakeholders, including government representatives, providing regular updates and managing expectations
• Collaborate with technical leads to develop and maintain project plans, risk assessments, and mitigation strategies
• Ensure compliance with government regulations and reporting requirements throughout the project lifecycle
• Facilitate communication between technical team members and non-technical stakeholders, translating complex concepts as needed
• Contribute to proposal writing and identify opportunities for organic growth within the project scope
• Monitor industry trends and emerging technologies relevant to the project, recommending innovations when appropriate
• Mentor team members and foster a culture of continuous improvement and knowledge sharing

Frontend Engineer

• Build and maintain dynamic, responsive, and interactive web applications using Angular for a government contract
• Develop and maintain responsive web applications using Angular
• Support all aspects of software development (designing, coding, testing, debugging, and maintaining products)
• Translate customer needs into user stories and deliver working capabilities at the conclusion of each sprint
• Collaborate with UX/UI designers to implement design mockups and wireframes
• Integrate front-end components with backend APIs and services
• Optimize applications for performance, scalability, and maintainability
• Ensure cross-browser compatibility and mobile responsiveness
• Participate in code reviews, team meetings, and agile development processes
• Debug and resolve technical issues across browsers and devices
• Write and maintain unit and integration tests

Mid-Level Angular Developer

Backend Engineer

• OCH Technologies is seeking a skilled and motivated Java Spring Boot developer to join our development team.
• Independently deliver initiatives/features based on directions from client architects.
• Lead a team of senior developers.
• Own the quality of the product, from code architecture to end-user quality.
• Engage in code reviews to ensure team members are contributing code that meets the short and long-term goals of our applications and architecture.
• Articulate context internally for the team and to the larger organization.
• Consult with architecture, development, infrastructure, and operational teams to address issues relating to application architecture, such as performance or availability, and recommend solutions.
• Provide technical coaching to encourage your team to solve technical problems in unique ways.
• Responsibilities may evolve over time to support team and organizational goals, but will remain consistent with the overall scope of the role.

Senior Java Developer, Spring Boot

• Design, develop, test, and maintain back-end services and APIs in microservices architecture
• Independently deliver initiatives/features based on directions from client architects
• Lead a team of senior developers
• Own the quality of the product, from code architecture to end-user quality
• Engage in code reviews to ensure code meets short and long-term goals
• Articulate context internally for the team and larger organization
• Consult with architecture, development, infrastructure, and operational teams to address performance or availability issues and recommend solutions
• Provide technical coaching to encourage team problem-solving

Mid-Level Java Spring Boot Developer

• Build and maintain dynamic, responsive, and interactive web applications using Angular
• Develop and maintain responsive web applications using Angular
• Support all aspects of software development: designing, coding, testing, debugging, and maintaining products
• Translate customer needs into user stories and deliver working capabilities at the conclusion of each sprint
• Collaborate with UX/UI designers to implement design mockups and wireframes
• Integrate front-end components with backend APIs and services
• Optimize applications for performance, scalability, and maintainability
• Ensure cross-browser compatibility and mobile responsiveness
• Participate in code reviews, team meetings, and agile development processes
• Debug and resolve technical issues across browsers and devices
• Write and maintain unit and integration tests
• Communicate effectively with customers and fulfill contract duties

Junior Angular Developer

Full-stack Engineer

• Lead a team of developers and mentor senior developers
• Design, develop, test, and maintain back-end services and APIs in a microservices architecture
• Independently deliver initiatives/features based on directions from client architects
• Oversee and lead software development projects
• Own the quality of the product, from code architecture to end-user quality
• Engage in code reviews to ensure code meets short- and long-term goals
• Articulate context internally for the team and larger organization
• Consult with architecture, development, infrastructure, and operational teams to address performance or availability issues and recommend solutions
• Provide technical coaching and ensure quality and functionality of software solutions
• Responsibilities may evolve to support team and organizational goals

Senior Software Engineer

• Develop and maintain responsive web applications using Angular.
• Support all aspects of software development (designing, coding, testing, debugging, and maintaining products).
• Translate customer needs into user stories and deliver working capabilities at the conclusion of each sprint.
• Collaborate with UX/UI designers to implement design mockups and wireframes.
• Integrate front-end components with backend APIs and services
• Optimize applications for performance, scalability, and maintainability.
• Ensure cross-browser compatibility and mobile responsiveness.
• Participate in code reviews, team meetings, and agile development processes.
• Debug and resolve technical issues across browsers and devices.
• Write and maintain unit and integration tests.