Enterprise Technical Support Advisor

Quest Software

Enterprise Technical Support Advisor supporting Microsoft migrations and troubleshooting complex customer issues. Helping Quest Software customers secure digital transformation and maximize data value.

Posted 8/20/2026full-timeRemote • 🇭🇺 HungaryMid-LevelSenior💰 HUF 10,510,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for enterprise migrations, particularly with Office 365, SharePoint, Teams, and OneDrive. Proficient in troubleshooting complex issues, managing customer cases, and collaborating with cross-functional teams to deliver effective solutions.

Highest-signal resume keywords

Technical Support ExperienceOffice 365 MigrationCloud Infrastructure ManagementPowerShell ScriptingActive Directory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Office 365SharePointTeamsOneDrivePower BIWindows Operating SystemsNetworkingMicrosoft SQL ServerMAPIEWS

Soft Skills

Effective CommunicationCollaborationProblem SolvingCustomer Service

Tools & Technologies

EWSEditorSP BrowserMFCMAPIAzureVirtual Server Technology

Industry Keywords

Enterprise MigrationsMessaging SystemsMail RoutingActive DirectoryKnowledge Centered Support

Tech Stack

Tools & technologies

AzureCloudDNSMS SQL ServerSQLTCP/IP

About the role

Key responsibilities & impact

Provide technical support to Quest customers, focusing on enterprise migrations such as mail, Teams, SharePoint, and OneDrive
Troubleshoot customer issues by reproducing them in support lab environments and diagnosing complex issues
Communicate technical solutions effectively to customers
Maintain a personal queue of customer issues through resolution
Collaborate with R&D, Sales, and Product Management to resolve escalated issues
Document customer case details in the case tracking system
Create and publish customer-focused documentation in a Knowledge Centered Support (KCS) environment
Attend and develop training for self-improvement and knowledge sharing with other engineers
Initiate, participate in, or lead local and global projects

Requirements

What you’ll need

Prior Technical Support experience dealing with enterprise customers
Experience with migrations including Accounts/Mailbox/SharePoint/Teams/OneDrive/Power BI
Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications
Familiarity with debugging tools/techniques, including EWSEditor, SP Browser, and MFCMAPI
In-depth understanding of messaging and collaboration systems, particularly Office 365 and on-premise Exchange servers
Knowledge of messaging fundamentals, including mail routing, connectors, and interoperability with foreign systems
Strong knowledge of Windows operating systems and networking, including TCP/IP, DNS, and LDAP
Understanding of MAPI and EWS
Experience with Microsoft SQL Server management
Knowledge of Active Directory access control and user management
Azure / Virtual Server technology experience
PowerShell scripting
Active Directory Management
Fluency in other European languages is an advantage

Benefits

Comp & perks

Commission or bonus, if eligible, governed by a formal corporate plan
Country-specific benefits offering
Career development with a global team
Equal employment opportunity and non-discrimination