Chief of Staff, Customer Experience

Quest Software

Chief of Staff supporting the Chief Customer Officer in executing the Customer Experience strategy. Spearheading high-impact initiatives across customer success, renewals, and support teams.

Posted 4/27/2026full-timeRemote • California, Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Serve as a strategic thought partner to the CCO, helping translate vision into coordinated action across the CX org
Prepare and manage executive communications including board-level updates, ELT briefings, QBRs, and All Hands content
Act as a proxy for the CCO in cross-functional meetings when needed, representing priorities and ensuring follow-through
Own and drive high-priority strategic initiatives from scoping through execution, often spanning multiple teams and stakeholders
Build and maintain operating rhythms for the CCO including leadership reviews, planning cycles, and standing reporting
Identify misalignment, process gaps, or execution risks early and bring them forward with proposed solutions
Serve as the connective tissue between CX and functions including Finance, Product, Sales, and Marketing
Manage escalations and cross-team dependencies that require CCO-level visibility or decision-making
Build trusted relationships across the organization to extend the CCO's influence and drive results without direct authority
Draft and refine written materials that reflect the CCO's voice and meet the expectations of senior audiences
Synthesize complex, multi-source information into clear narratives and crisp recommendations
Ensure consistency and quality in how the CX org tells its story externally and internally

Requirements

What you’ll need

6 to 10 years of experience in a high-accountability role in or adjacent to Customer Success, CX, or SaaS go-to-market
Prior experience in a Chief of Staff, strategic operations, or executive office capacity, ideally supporting a C-suite leader
Exposure to renewals motion or commercial CS is a strong plus.
Background in management consulting or revenue operations is relevant and welcomed

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic operationsexecutive communicationsproject managementcross-functional collaborationdata synthesisnarrative developmentrisk identificationprocess improvementstakeholder managementrenewals motion

Soft Skills

strategic thinkingrelationship buildinginfluence without authoritycommunicationproblem-solvingadaptabilityleadershipcollaborationexecutive presencedecision-making