Business Analyst – Process

Quench Water & Solar

Business Analyst translating Field Services and Care priorities into IT solutions for Culligan Quench’s water services. Owning the customer portal roadmap, vendor delivery, reporting, and self-service growth.

Posted 8/19/2026full-timeKing of Prussia • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business analysis, particularly in translating business needs into actionable requirements and user stories. Proficient in managing customer-facing portals and driving cross-functional initiatives to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Business AnalysisBacklog ManagementCross-Functional LeadershipVendor ManagementAgile/Scrum Methodologies

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Requirements GatheringProblem-SolvingProject DeliveryMetrics DefinitionCustomer Portal Management

Soft Skills

CollaborationDetail-OrientedOutcome-FocusedInfluencing Without AuthorityAnalytical Thinking

Tools & Technologies

Monday.comSalesforcePower BIBI Visualizations

Industry Keywords

Field ServiceCustomer-Facing OperationsSubscription ServicesUtility-Style ServicesVendor Contract Management

About the role

Key responsibilities & impact

Partner directly with Field Services and Care business stakeholders to identify IT support needs and pain points
Translate business needs into actionable requirements and user stories with business unit leads and IT business analyst partners
Facilitate design validation, participate in build reviews and demos, and lead business user acceptance testing
Partner with Continuous Improvement and Learning & Development to confirm business readiness for IT launches
Prioritize the intake backlog based on impact, urgency, and effort
Maintain a documented backlog and roadmap of initiatives in Monday.com
Support strategy development and own execution of Quench’s customer portal roadmap
Lead portal initiatives that improve customer experience, adoption, and operational efficiency
Liaise between the customer portal and Care, Consumables, Marketing, and Product
Build an intake process to quantify portal opportunities
Facilitate cross-functional syncs to align priorities and timelines
Define portal performance, adoption, and customer satisfaction metrics
Drive third-party portal development, including vendor management and partnership with the IT BA team
Improve business analysis and IT intake processes
Build reporting and dashboards, including BI visualizations, for requirement throughput, portal performance, and vendor delivery
Develop BA process, intake, and portal governance documentation and playbooks
Update leadership on IT delivery status, portal roadmap progress, and risks
Support project delivery through scope definition, milestone tracking, and risk mitigation

Requirements

What you’ll need

3–5+ years of business analysis or related experience, ideally supporting field service, care/support, or customer-facing operations
Experience working with IT to deliver business requirements for system builds and/or enhancements
Experience managing or partnering with external vendors/development partners
Strong prioritization and backlog management skills
Ability to lead cross-functional initiatives and influence without direct authority
Highly analytical with a structured approach to requirements gathering and problem-solving
Detail-oriented while maintaining a strategic view of the portal and IT roadmap
Strong collaboration across Field Service, Care, IT, Consumables, Marketing, and Product
Comfortable managing multiple concurrent initiatives and competing priorities
Outcome-focused with accountability for delivery timelines and portal performance
Preferred: experience in IT project management
Preferred: familiarity with Agile/Scrum delivery methodologies
Preferred: experience owning or managing a customer-facing portal or digital self-service platform
Preferred: experience in subscription, field service, or utility-style service businesses
Preferred: familiarity with vendor contract/SLA management
Preferred: experience with Salesforce or other CRM solutions and BI/reporting tools such as Power BI