Senior Account Manager

Quench Water & Solar

Senior Account Manager responsible for customer satisfaction and retention at Culligan Quench. Managing escalated customer concerns and working with leadership on solutions.

Posted 5/18/2026full-timeKing of Prussia • Pennsylvania • 🇺🇸 United StatesSenior💰 $50,000 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service request/issues.
Strong analytical skills with the ability to run reports to gather information to solve complex customer issues.
Strong communication skills and ability to work with cross functional teams.
Ability to lead customer meetings to gather and communicate information.
Work independently to solve customer requests or escalations.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Support growth opportunities with sales teams to improve monthly customer revenue.
KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's)
Ability to take feedback and corrective actions from management.
Maintain regular and reliable attendance.

Requirements

What you’ll need

Proven account management experience supporting customers and sales team.
Strong analytical skills and the ability to solve complex customer issues.
Ability to work independently and follow procedures/policies.
Detail oriented and with the ability to multi-task in fast moving environment with numerous customers each day.
Strong communication skills with internal cross functional teams and external customers.
Experience in delivering client-focused solutions based on customer needs.
Process Compliance: Follows all documented processes & department policies to provide customer support.
Ability to collaborate and use influence cross-functionally.
Experience with KPI's and reporting.
Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel and Outlook). Experience with salesforce.com is a plus.
Excellent verbal and written communications skills.
Bachelor's Degree preferred.

Benefits

Comp & perks

Medical, Dental, Vision which start day one
401(k) match of 50% up to 6%
Life insurance
Disability
Unlimited Paid Time Away
Parental leave
Additional voluntary benefits
Coaching and professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementanalytical skillsKPI achievementreportingclient-focused solutionsprocess compliancemulti-taskingMicrosoft Office Suitesalesforce.com

Soft Skills

communication skillsindependencedetail orientedcollaborationinfluenceproblem-solvingcustomer serviceleadershipfeedback acceptance

Certifications

Bachelor's Degree