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Technical Support Specialist II
Quench Water & Solar. Serve as a technical expert supporting internal teams, distributors, and service partners .
About the role
Key responsibilities & impact- Serve as a technical expert supporting internal teams, distributors, and service partners
- Lead and deliver technical training programs (virtual and in-person)
- Support complex installations, site assessments, and escalated technical issues
- Develop training materials and troubleshooting guides
- Track and analyze service trends to identify opportunities for improvement
- Partner with Product and cross-functional teams to provide feedback on product performance
- Support national (and occasional international) training and rollout initiatives
Requirements
What you’ll need- 4+ years of experience in technical support, field service, or product support
- Strong troubleshooting skills across plumbing, electrical, refrigeration, or similar systems
- Experience training others or supporting escalated technical issues
- Ability to operate independently and lead in ambiguous situations
- Strong communication skills, including the ability to simplify technical concepts
- Proficiency in **Spanish (oral and written)**
- Proficiency in **Microsoft Office** and systems like **Salesforce** and **R****ingCX **
Benefits
Comp & perks- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- Life insurance
- Disability
- Unlimited Paid Time Away
- Parental leave
- Additional voluntary benefits
- Career progression opportunities
- Coaching and professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supportfield serviceproduct supportplumbing systemselectrical systemsrefrigeration systemstraining developmentsite assessmentsservice trend analysis
Soft Skills
communicationindependent operationleadershipproblem-solvingsimplifying technical concepts