Customer Experience Data Analyst
Quench Water & Solar
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
GoSFDC
About the role
- Culligan Quench: bottle-free water solutions company focused on eliminating single-use plastic bottles and serving customers across North America.
- Collect, clean, and validate data from multiple sources to ensure accuracy and completeness.
- Turn customer data into business insights, both reactive and predictive, build associated value cases and provide recommended actions to leadership.
- Lead actions and follow-ups associated with insights, holding key stakeholders accountable.
- Build and share regular and ad hoc dashboards and/or reports to track progress toward business goals.
- Design interactive dashboards and deliver insights using tools like Power BI with the goal of automating reporting.
- Drive continuous improvement across data quality and reporting.
- Partner with cross-functional teams to deliver initiatives that enhance customer satisfaction.
- Build and maintain data and metric definition book.
Requirements
- 3 - 5 years in service operations, analytics, business analysis or customer experience, consulting, or operations.
- Clear, concise verbal and written communication skills.
- Experience with data visualization tools (use and build) such as Power BI
- Strong problem-solving skills with attention to detail and accuracy.
- Ability to communicate complex findings in a clear, concise manner.
- Ability to influence and collaborate across multiple teams.
- Comfortable in a fast-paced, evolving environment. Go-getter and motivated
- Strong Microsoft Office skills; Salesforce.com experience is a plus
- Bachelor’s degree (or equivalent experience) preferred; MBA is a plus.
- Willingness to travel occasionally (2 - 3 nights/quarter).