Quench Water & Solar

Customer Experience Data Analyst

Quench Water & Solar

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Job Level

Mid-LevelSenior

Tech Stack

GoSFDC

About the role

  • Culligan Quench: bottle-free water solutions company focused on eliminating single-use plastic bottles and serving customers across North America.
  • Collect, clean, and validate data from multiple sources to ensure accuracy and completeness.
  • Turn customer data into business insights, both reactive and predictive, build associated value cases and provide recommended actions to leadership.
  • Lead actions and follow-ups associated with insights, holding key stakeholders accountable.
  • Build and share regular and ad hoc dashboards and/or reports to track progress toward business goals.
  • Design interactive dashboards and deliver insights using tools like Power BI with the goal of automating reporting.
  • Drive continuous improvement across data quality and reporting.
  • Partner with cross-functional teams to deliver initiatives that enhance customer satisfaction.
  • Build and maintain data and metric definition book.

Requirements

  • 3 - 5 years in service operations, analytics, business analysis or customer experience, consulting, or operations.
  • Clear, concise verbal and written communication skills.
  • Experience with data visualization tools (use and build) such as Power BI
  • Strong problem-solving skills with attention to detail and accuracy.
  • Ability to communicate complex findings in a clear, concise manner.
  • Ability to influence and collaborate across multiple teams.
  • Comfortable in a fast-paced, evolving environment. Go-getter and motivated
  • Strong Microsoft Office skills; Salesforce.com experience is a plus
  • Bachelor’s degree (or equivalent experience) preferred; MBA is a plus.
  • Willingness to travel occasionally (2 - 3 nights/quarter).