Quench Water & Solar

Customer Hierarchy Manager

Quench Water & Solar

full-time

Posted on:

Location: Pennsylvania • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ERPSQL

About the role

  • Position Summary: Culligan Quench is seeking a detail-oriented and strategic Customer Hierarchy Manager to oversee the design, implementation, and maintenance of our customer hierarchy framework.
  • The ideal candidate will have a strong background in data governance within CRM systems, analytical capabilities, and cross-functional collaboration, with a passion for optimizing customer data structures to drive business performance.
  • Key Responsibilities:
  • Design & Maintain Hierarchies: Develop and manage customer hierarchy structures (e.g., parent-child relationships, global account linkages) across customer accounts to drive optimized sales relationships.
  • Cross-Functional Collaboration: Work with leadership across Sales, Marketing, Finance, and IT teams to align hierarchy structures with business needs.
  • Data Governance: Ensure data accuracy, consistency, and integrity across platforms; establish standards and processes for hierarchy updates and serve as central owner of hierarchy structures.
  • Data analysis: Conduct end to end data analysis to recommend hierarchy changes, both within customer relationships and across sales team assignments.
  • Reporting: Support reporting teams by ensuring hierarchies enable accurate roll-ups and segmentation for performance tracking.
  • Customer Insights: Provide strategic input on customer segmentation and account planning based on hierarchy data.
  • System Integration: Partner with IT to ensure hierarchy logic is correctly implemented in system integrations and data flows.
  • Training & Documentation: Create user guides and train internal stakeholders on hierarchy management processes.
  • Qualifications:
  • - Demonstrated success in similar data analysis including (for example) CRM/ERP data management, sales operations, or customer analytics
  • - Strong understanding of customer data structures and hierarchy logic
  • - Proficiency in Salesforce
  • - Strong data analysis capabilities, including end to end data ownership
  • - Excellent organizational and communication skills, including with senior leaders
  • - Experience with data governance and master data management (MDM) is a plus
  • Preferred Skills:
  • - Familiarity with B2B customer structures and global account management
  • - Experience in Power BI
  • - Knowledge of SQL or data querying tools
  • - Ability to manage multiple stakeholders and drive consensus

Requirements

  • Demonstrated success in similar data analysis including (for example) CRM/ERP data management, sales operations, or customer analytics
  • Strong understanding of customer data structures and hierarchy logic
  • Proficiency in Salesforce
  • Strong data analysis capabilities, including end to end data ownership
  • Excellent organizational and communication skills, including with senior leaders
  • Experience with data governance and master data management (MDM) is a plus
  • Familiarity with B2B customer structures and global account management
  • Experience in Power BI
  • Knowledge of SQL or data querying tools
  • Ability to manage multiple stakeholders and drive consensus