Manager

• Lead the development and execution of the SEQ Customer Performance Plan to improve on-time running and customer satisfaction.
• Coordinate major project readiness (e.g. CRR) with day-to-day operations to ensure continuity and minimise disruption.
• Analyse performance and incident data to identify root causes and drive proactive solutions.
• Facilitate cross-functional teams to deliver operational efficiency and change initiatives.
• Develop performance reports and dashboards to support strategic decision-making.
• Collaborate with stakeholders to align priorities and drive accountability for performance outcomes.
• Apply improvement methodologies (e.g. Lean Principles) and change management frameworks to enhance service delivery.

Manager, Customer Performance

Contract Manager

Branch Manager