Customer Experience Team Manager
Que
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $84,000 - $100,000 per year
About the role
- Lead, manage, and develop a team of US-based Retention Specialists
- Drive team performance and KPIs
- Coach and mentor team members
- Collaborate cross-functionally with product, logistics, and marketing
- Lead initiatives that reduce friction and improve efficiency
- Assist with hiring, onboarding, and training Retention Specialists
Requirements
- 4+ years of customer experience or support leadership
- 2+ years managing high-volume, remote customer service teams
- Strong understanding of key CX metrics
- Experience with CX platforms such as Zendesk, Gladly
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced, evolving startup environment
- Weekend and holiday availability, especially during peak periods
- Bachelor’s degree or higher preferred
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer experiencecustomer support leadershipCX metricsCX platforms
Soft Skills
team managementcoachingmentoringcollaborationcommunicationperformance drivingefficiency improvement
Certifications
Bachelor’s degree