Own performance of the West Coast B2B decoration and fulfillment operation, consistently hitting on-time SLA, quality, cost, and throughput targets.
Hire, onboard, and lead the site team, and drive accountability through clear roles and KPIs
Build weekly and daily production plans from demand forecasts, and adjust labor, workflows, and priorities to meet demand efficiently.
Keep production unblocked by owning equipment uptime, maintenance coverage, vendor support, and materials/consumables readiness.
Run end-to-end production tracking for inbound, production, QA, and outbound in one system with accurate real-time status and minimal manual entry
Manage procurement of all materials needed to run the site including thread, backing, ink, corrugate, packaging, etc.
Partner with IT, Ops, and 3PL teams to integrate production tracking with Quince OMS/WMS and automate status updates.
Resolve issues quickly, including rush orders, delays, inventory shortages, defects, and damaged goods, and drive fixes to prevent repeats.
Manage 3PL, logistics, vendors, and cross-functional partners to align on capacity, handoffs and service levels
Step in hands-on when needed to unblock work, cover gaps, and support the team during peaks or disruptions.

Requirements

6+ years in decoration, production, assembly, or warehouse operations with a proven track record of improving performance, accuracy, and cost efficiency.
Preferably has experience setting up a warehouse from scratch.
Hands-on understanding of decoration production and equipment (embroidery/print/heat transfer), including setup, changeovers, and basic troubleshooting.
Skilled in identifying and resolving operational issues such as delays, inventory issues and discrepancies.
Hands-on experience with WMS/OMS and production tracking tools, including systems integration and automation to reduce manual work.
Clear communicator who can coordinate across 3PLs, vendors, and internal teams and keep stakeholders aligned under pressure.
Customer obsessed, with a deep care for the customer experience and attention to detail.
Flexible and comfortable working in a fast-paced startup environment.

Benefits

All posted ranges are reflective of base salary and may vary depending upon experience level and location.
Bonus and equity may also be provided for eligible roles.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

production planningperformance improvementcost efficiencydecoration productionequipment troubleshootinginventory managementprocurementWMSOMSsystems integration

Soft skills

leadershipcommunicationproblem-solvingcustomer focusflexibilityteam collaborationaccountabilityattention to detailadaptabilitystakeholder management