Product Owner

Quavo Fraud & Disputes

Product Owner managing specific areas of fraud and disputes products in a fast-paced FinTech SaaS environment. A highly skilled, self-driven problem solver for core product ownership.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Partner with other Product Managers to ideate, write and groom user stories for feature-driven projects and product work.
Regularly communicate with the Product Lead potential blockers and product work status.
Pair with Product Delivery Manager to anticipate necessary changes and tradeoffs to scope of work.
Partner with Engineering to ensure clarity in requirements for software tickets.
Manage, maintain and protect scope of product work to ensure timely, effective delivery of new and iterative functionality.
Independently author Acceptance Criteria (AC) for user stories and software tickets, providing clear, self-sufficient documentation that enables developers and testers to implement and validate changes to our core product without requiring additional guidance.
Develop deep subject matter expertise (SME) in assigned product areas, serving as the go-to resource for answering internal and external questions, providing internal training, and supporting team members on those product domains.
Operate as an active, engaged member of a Scrum team—participating in sprint ceremonies including planning, daily standups, reviews, and retrospectives—while maintaining a high-velocity output in a demanding, fast-paced environment.
Apply expertise in Regulation E and Regulation Z to ensure product features and requirements remain compliant with applicable consumer financial protection laws and card network rules.

Requirements

What you’ll need

A minimum of 5 years of experience in the Fraud and Disputes space, with demonstrated knowledge of consumer financial products and chargeback/dispute resolution processes.
A minimum of 1-2 years of Agile experience.
Understanding of Software Development Life Cycle.
Experience working on SaaS products.
Hold a relevant degree or equivalent proven practical experience.
Experience working with collaborative stakeholders across the business.
Attention to detail.
Understanding of the tradeoffs process of product management.
Demonstrated strength in personal leadership, driving results, and relationship-building.
Excellent presentation, interpersonal and written/verbal communication skills (listening, verbal, and written) skills to tailor information and communication style to different audiences including senior leadership.
Experience following a product roadmap.
Track record of delivering results through influence and negotiation across all levels of the organization.
Experience using data to identify insights and problem-solve and ability to switch seamlessly between strategic thinking and tactical execution.
Intermediate to advanced knowledge of Microsoft 365, Zoom, employee engagement, and social media applications.
Comfortable with autonomy and ambiguity; able to self-direct work and deliver results independently in a high-demand, fast-paced environment without close supervision.
Active experience working on a Scrum team, including participation in sprint ceremonies (planning, standups, reviews, retrospectives) and backlog management.
Hands-on experience working with major card networks, including Visa, Mastercard, American Express, and Pulse/Discover, including familiarity with network rules, dispute processes, and operational requirements.
Extensive knowledge of Regulation E (electronic fund transfers) and Regulation Z (truth in lending), including how these regulations govern dispute handling, error resolution timelines, and consumer liability.
Proven ability to independently write detailed Acceptance Criteria (AC) for software development tickets, communicating requirements with precision sufficient for developers and testers to execute without additional clarification.
Demonstrated capacity to become a product Subject Matter Expert (SME) in specific functional areas, including the ability to train and support colleagues, answer detailed product questions, and serve as a knowledge resource for assigned product domains.

Benefits

Comp & perks

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Hard Skills & Tools

AgileSoftware Development Life CycleSaaSAcceptance CriteriaFraud and DisputesChargeback resolutionData analysisBacklog managementProduct roadmapSubject Matter Expert

Soft Skills

Attention to detailPersonal leadershipRelationship-buildingPresentation skillsInterpersonal skillsWritten communicationVerbal communicationStrategic thinkingTactical executionAutonomy