Account Director

Quavo Fraud & Disputes

. Own the executive and stakeholder relationships across a portfolio of 10-15 multimillion ACV named accounts, building trusted advisor status with VP, C-suite, and economic buyer contacts through consistent, high-quality engagement.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own the executive and stakeholder relationships across a portfolio of 10-15 multimillion ACV named accounts, building trusted advisor status with VP, C-suite, and economic buyer contacts through consistent, high-quality engagement.
Shift client conversations from reactive and transactional to forward-looking — leading strategic business reviews, roadmap discussions, and value realization planning on a regular cadence.
Develop and execute success plans that map client goals to our product and service capabilities, identifying white space for expansion, up-sell, and multi-year contract structures.
Drive net revenue retention (NRR) across your portfolio through proactive renewal management and expansion discovery well ahead of contract dates.
Monitor adoption, usage trends, and health signals to anticipate issues and opportunities before they surface in client feedback.
Collaborate with Sales, Product, and Finance on renewal strategy, pricing negotiations, and expansion proposals to deliver on client commitments and close complex, multi-stakeholder deals.
Partner with Solutions Engineering and Technical Support to drive complex onboarding, integrations, and adoption programs.
Represent the voice of your clients internally — surfacing strategic product gaps, escalating risks, and influencing roadmap priorities.
Maintain rigorous pipeline hygiene and forecast accuracy in CRM, and contribute to playbook development, sharing strategies and best practices across the CX team

Requirements

What you’ll need

7+ years of Client Success or Account Management, with at least 3 years managing enterprise or strategic-tier accounts.
Demonstrated track record of owning and growing large, complex accounts — ideally $500K+ ACV — with measurable NRR and expansion results.
Exceptional executive communication and relationship skills; comfortable presenting to C-suite and navigating complex organizational dynamics.
Experience running Business Reviews and building multi-year success plans tied to client business outcomes.
Strong commercial acumen — you understand renewal mechanics, pricing models, and how to build a compelling expansion business case.
Ability to manage ambiguity and operate with autonomy; highly organized and self-directed

Benefits

Comp & perks

competitive base salary plus bonus and commission tied to retention and expansion targets

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client SuccessAccount ManagementBusiness ReviewsSuccess PlansNet Revenue Retention (NRR)Renewal ManagementPricing NegotiationsOnboardingIntegrationsForecast Accuracy

Soft Skills

Executive CommunicationRelationship ManagementOrganizational DynamicsCommercial AcumenStrategic ThinkingProblem SolvingAutonomySelf-DirectedCollaborationAdaptability