Play a crucial role in achieving Quavo’s vision and delivering successful products to market.
Maintain communication across Account Management to ensure client satisfaction.
Lead and develop the support engineering team including hiring, training, and performance management.
Set goals and objectives for the team utilizing the EOS framework.
Foster a culture of ownership and knowledge reuse.
Mentor team members on product and technical acumen.
Oversee client engagements ensuring high levels of satisfaction.
Develop and implement processes in Jira to streamline support operations.
Act as a liaison between support team and departments for communication facilitation.

Requirements

Bachelor's degree in Computer Science, Engineering, or related field.
5+ years of experience in software development or support, with at least 1 year in a management role.
Proven track record of successfully leading support teams and delivering results.
Strong leadership and interpersonal skills, with the ability to motivate and inspire team members.
Excellent communication and stakeholder management skills.
Experience in resource allocation.
Expertise in support processes.
Proficiency in Jira for process development and management.
Experience in Snowflake and SQL tools and techniques.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software developmentsupport processesSnowflakeSQLJiraperformance managementresource allocationtechnical acumengoal settingEOS framework

Soft Skills

leadershipinterpersonal skillscommunicationstakeholder managementteam motivationmentoringclient satisfactionownership cultureknowledge reuseteam development

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Engineering