Analista – Agência de Turismo
CCM GROUP
Onboarding Analyst
Quattrus
full-time
Posted on:
Location Type: Hybrid
Location: Porto Alegre • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the customer onboarding process during the first 3 months
- Support initial system usage training and best practices for management
- Ensure onboarding milestones (activation, initial KPIs, minimum adoption) are achieved
- Document customer information for a structured handover to ongoing Customer Success
- Act as the link between the customer, sales, and support during the initial period
- Monitor engagement and prepare progress reports
- Prepare customer management for transfer to Quattrus Customer Success (CS).
Requirements
- Bachelor's degree
- Technologist
- Technical education
- Spanish (level 2)
- English (level 2)
- Microsoft Office (level 3)
- Proactivity (level 3)
- Communication (level 3)
Benefits
- Expense allowance
- On-site cafeteria
- Variable compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer onboardingsystem usage trainingKPI trackingcustomer documentationprogress reporting
Soft skills
proactivitycommunication
Certifications
Bachelor's degreeTechnical education
