Customer Engagement Specialist
Avēsis
Customer Success Manager, Lab Operations
Quartzy
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $84,000 per year
Job Level
JuniorMid-Level
About the role
- Conduct regular customer check-ins and SaaS business reviews to assess progress, gather feedback and discuss future goals Lead customer training sessions, workshops, and demonstrations to enhance product knowledge and usage Proactively identify ways your assigned accounts can uncover more value from our platform and identify areas for optimization Collaborate with Sales/Success teams to drive incredible renewal rates and minimize churn. This may also include managing the renewals for assigned accounts. Create and deliver customized reports, presentations, and performance insights to demonstrate the impact of our solutions Manage customer escalations and ensure issues are resolved quickly and effectively Discover upsell/cross sell opportunities to maximize customer growth Report customer product feedback to Product and Engineering teams
Requirements
- 2-3 years experience in lab management or lab operations in the biotech industry Prefer someone who has customer success experience or looking to move into this career path. Strong multi-tasking and organizational skills Fantastic written and verbal communication Eager to learn and grow Bachelor's degree or relevant work experience Quartzy experience preferred Travel 4-6 times a year to visit customers on-site or other work events
