Support Analyst

Quartz IP

Support Analyst responsible for resolving customer issues in IP software for Quartz IP. Engaging with SQL and collaborating with teams to ensure seamless service delivery.

Posted 5/2/2026full-timeRemote • Vermont • 🇺🇸 United StatesJunior💰 $50,000 - $55,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the ticket queue
Triage incoming tickets in Zendesk, prioritize by impact and urgency, and drive each one to resolution
Keep customers informed without being asked
Reproduce and diagnose issues
Check the data, read the logs, run the query
Monitor PracticeLink admin dashboards
Resolve what you can; escalate what you can’t with a clean, reproducible writeup
Document as you go and capture solutions in our knowledge base
Hold the SLA line and hit your response and resolution targets
Take after-hours rotation if needed

Requirements

What you’ll need

1+ years in software support, help desk, or a customer-facing technical role
Working knowledge of SQL
Real troubleshooting instinct
Clear written communication
High organization under load
Curious without ego
Comfortable with the basics like Microsoft 365, browser dev tools, ticketing systems (Zendesk, Salesforce, Jira, or similar)
Authorized to work in the U.S.

Benefits

Comp & perks

Full-premium-paid medical and dental from day one
HRA covers half your deductible
FSA and EAP available
401(k) with company contribution
Generous PTO, paid holidays, and sick leave
Fully remote with the autonomy that comes with it

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLtroubleshootingdata analysisissue diagnosis

Soft Skills

clear written communicationhigh organizationcuriositycustomer service