Analyst

• Work at L1 level handling day-to-day issues, device/user compliance (via MS Endpoint), antivirus/antimalware maintenance
• Support end users on O365, Teams, Zoom, Slack, and other 3rd-party services
• Assist with device peripherals: USB blocking, disk encryption, MFA, O365 groups, MS Authenticator, Outlook, LastPass
• Follow RCA methodology, documenting issues and underlying workflows and processes
• Take ownership of incidents with urgency and sound judgment to meet service levels
• Collaborate with engineers and escalate cases per defined processes
• Multi-task effectively across teams and coordinate with global colleagues

Service Desk Analyst

Senior Integration Analyst

Process Analyst II

Scheduling Analyst

Board Certified Behavior Analyst, BCBA

Accounting Analyst