Head of CRM

Quantum

Lead CRM strategy and execution across multiple brands and channels to enhance customer engagement. Manage a team and drive data-informed decisions for marketing optimization.

Posted 4/12/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead, support, and develop a team of six
Own relationships, performance, and budgeting for all CRM systems and agency partners
Develop and execute multichannel CRM campaigns (email, SMS, push notifications, in app messaging), ensuring relevance and performance
Oversee the full customer lifecycle, delivering optimisation across acquisition, retention, and reactivation
Use data and reporting to inform both strategic direction and tactical improvements
Collaborate with marketing, product, affiliate, and other cross functional teams to deliver projects aligned with business objectives
Support growth across new verticals, markets, and the core lead generation business
Ensure compliance with regulatory and licensing requirements across all regions
Act as the voice of the customer within the organisation

Requirements

What you’ll need

7-8+ years of CRM experience
Experience managing and developing teams of three or more
Strong attention to detail and a high standard of work quality
Hands-on experience with Salesforce Marketing Cloud
Working knowledge of HTML for email
Solid understanding of segmentation strategies, suppression logic, and waterfall approaches
Experience building processes and documentation
Strong end-to-end project management skills
Good understanding of email deliverability best practices
Experience across email, SMS, and WhatsApp channels
Highly analytical and comfortable working with complex data
Excellent written and verbal English communication skills, including newsletter copywriting
Able to manage multiple priorities and adapt thoughtfully in a busy, deadline-driven environment
Collaborative, cross-functional team player who builds strong relationships across departments
Comfortable navigating pressure and delivering to a high standard
Collaborative and grounded - you value your team, your customers, and the perspectives of those around you

Benefits

Comp & perks

Private Health Care (Bupa)
Hybrid Working (3 days in office)
Travel Insurance
Competitive Base Salary
Company Bonus Scheme
Market-Leading Training Programme
Recognition & Reward Scheme
Annual Company Conference (previous destinations: Vienna, Bologna, Dubrovnik, Thessaloniki)
Regular Happy Hours & Team Lunches
Free Coffee, Drinks & Snacks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMSalesforce Marketing CloudHTMLsegmentation strategiessuppression logicwaterfall approachesemail deliverability best practicesmultichannel campaignsdata analysisproject management

Soft Skills

attention to detailhigh standard of work qualityanalytical skillswritten communicationverbal communicationcollaborationrelationship buildingadaptabilityteam playerpressure management